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If you don't
have the time for a training course, use our Coaching and Materials option. Gain
access to the full course materials. Study at your own pace and arrange one on
one coaching sessions with your appointed coach, when you choose.
Coaching takes place via telephone so you have complete flexibility. You can
schedule coaching at any time between the hours of 0700 and 2200 GMT, subject to
availability of your coach. You
can use your coaching sessions to expand your understanding of the course
material, discuss its application in the real world, gain expert feedback on your
written or verbal presentation, or obtain advice about live customer situations.
Coaching sessions normally last up to thirty minutes although, they can be
shorter and more frequent, or longer, according to your needs.
Coaching continues until you are satisfied that you fully understand the material
and can apply it in your work. |
Example Classroom Resource List:
Sell by Telephone
Pre course questionnaire
Pre course preparation
Course Agenda
Student Guide
Learn faster Action List
English is Tough Stuff
Voice Warm Up
Sensory Language
Call Planner
Gatekeeper Survey
Fob Off Turnaround Examples
Call Results Form
Course Slides (2mb)
How to hear peoples thoughts
- Action List
Article - Keeping Self
Promises
Article - Upgrading yourself
Article - Change Behaviour
the Easy Way
Follow this link to select a
course and obtain
Immediate Access |